GENERAL TERMS AND CONDITIONS OF SALE

Updated on November 19th 2024

The company JINGHI manufactures and markets directly or indirectly its articles (clothing and accessories) under the brand name and commercial name LEMAIRE worldwide.

JINGHI is a simplified joint-stock company with a capital of 18,580 euros, registered in the Paris Trade Register under number B 381 279 165, with its registered office at 11 place des Vosges (75004) PARIS telephone: +33 1 44 78 00 01, email: customerservice@lemaire.fr , intracommunity VAT number: FR 24381279165 (hereinafter referred to as LEMAIRE or the LEMAIRE company).

Article 1: Scope of application

The present "General Terms and Conditions of Sale" (hereinafter to as the "GTCS") apply to distance selling of LEMAIRE articles and are reserved for consumers acting exclusively for their personal use (hereinafter "the Customer"), being specified that French law applies to any order placed via the LEMAIRE website available at www.lemaire.fr (hereinafter the Site) or by telephone with the sales advisors of the LEMAIRE boutique, regardless of the delivery country chosen by the Customer.

Any order not corresponding to a retail sale and, more generally, any fraudulent order may be refused by LEMAIRE. LEMAIRE therefore reserves the right to limit the quantities of an article delivered to the same consumer or the same postal address.

The purpose of these GTCS is, firstly, to inform any potential customer about the terms and conditions of the sale of LEMAIRE articles and to define the rights and obligations of the parties.

Concernin telephone sales, the Customer is invited to consult and download the GTCS available on the Site before confirming his order. Concerning sales on the Site, the Customer, in checking the box provided for this purpose, acknowledges having read the GTCS before placing the order and having accepted without reservations. The GTCS can be saved by any person visiting the Site, by means of a download and can be printed.

LEMAIRE reserves the right to modify the GTCS at any time. Nevertheless, the GTCS applicable to the order are those accepted by the Customer at the time of placing the Order.
The GTCS are supplemented by the rules on the use of cookies and the privacy policy available on the Site

Please note that LEMAIRE partners with Global-e France SAS, a company incorporated under the laws of France and registered under umber 818 358 459 RCS Paris, whose registered office is located 320 rue Saint-Honoré,75001 Paris, France, which facilitates the sale to customer and thus enables the Customer to place an order to destinations, where LEMAIRE does not normally provide order processing and fulfilment services.

Article 2: Information on articles

Information on LEMAIRE articles are available, with their references, in all LEMAIRE stores, as well as on the Site. The Customer may select one or more items among the different categories offered on the Site within the limits of available stock. LEMAIRE may modify at any time the items offered for sale on the Site, without prejudice to orders placed by the Customer. For any question or request, the Customer may contact the LEMAIRE team of advisors by writing to the following address: customerservice@lemaire.fr or calling customer service on +33 (0)1 84 25 36 14 (price of a local call), during the opening hours from 10.00 AM to 6.00 PM, except public holidays.

Despite the care taken in the presentation of the articles on the Site, LEMAIRE cannot guarantee that their actual appearance corresponds exactly to their appearance on the screen, in particular with regard

to variations in colours. The company LEMAIRE cannot be held responsible for nonsubstantial errors that may occur.

LEMAIRE reserves the right to remove items from sale at any time. In case of unavailability of one of the items, the Customer will be informed at the earliest by Customer Service and, the Customer will be refunded by their credit on its credit card or on PayPal account and will be able to place a new Order.

Product visuals appearing on the Site (Products and/or Packaging) are for illustrative purposes only and their appearance may be altered by the equipment used by the Customer to access the Site or the visuals. In this case, LEMAIRE and Global-e may not be held responsible. It is stipulated that the Customer may always exercise their right of withdrawal in accordance with the GTCS.

Article 3: Orders

Any order implies acceptance of the GTCS and the Privacy Policy unless specific contractual conditions are concluded between the parties.

3.1 Phone orders

Orders will be received, in French or in English, by the sales advisors of LEMAIRE boutique at+ 33 1 44 78 00 09 (price of a local call), from Metropolitan France from Monday to Friday, from 11.00 AM to 7.00 PM, except public holidays.
The Customer is invited to acknowledge the prices of the articles on the Site and the GTCS also available and downloadable on the Site, before confirming their order by phone.
The order is payable by credit card. The customer communicates, by telephone the number and the expiry date appearing on the front of his credit card as well as the numbers of the visual cryptogram appearing on the back (or the front) of his credit card. The order is delivered at the home address as specified by the Customer.

3.2 Orders on the Site

Orders may be placed on the Site. The customer shall bear the costs of telecommunications when accessing the Internet and using the Site. All steps necessary for the sale are specified on the Site. The customer acknowledges the GTCS, checks the details and the total price of their order, and corrects possible errors, before validating their order definitively and confirming payment of the order.

The customer's attention is drawn to the fact that the validation of an order entails the obligation to pay the agreed price and that once an order is confirmed, the Customer shall not cancel their order, subject to exercise their right of withdrawal (see Article 7 below). To validate an order definitively, the Customer clicks on the "Pay now" button.
From the moment the Customer has validated the order, LEMAIRE will acknowledge receipt thereof without delay and electronically. LEMAIRE recommends that the Customers keep these emails on paper or digitally. In case of non-receipt of these emails, it is recommended that the Customer check if said emails are in their spam folder. The customer is informed that the emails are sent to the e-mail address entered during the order process. Consequently, LEMAIRE cannot be held liable if there is an error in entering the e-mail address in question, or if the message confirming the dispatch or fulfillment of the order is not received, (unless the receipt of the confirmation message results from an error on the part of LEMAIRE). In this case the sale will be considered final. Nevertheless, the Customer may exercise their right of withdrawal under the conditions set out in Article 7 of the GTCS.

Once payment has been confirmed and duly completed, the Customer will receive an email acknowledging that the order has been duly received. This order acknowledgement does not mean that his/her order has been accepted. The acceptance of customer order will be confirmed in an e-mail notifying the Customer that the Products have been dispatched (“Order Confirmation”). If LEMAIRE and/or Global-e suspect someone’s identity, address, email address and/or payment information is being used fraudulently or in an unauthorized manned, additional verification or information may be required before accepting any orders. The Contract with Customer for the purchase of Products will only be formed when the Order Confirmation is duly sent to the Customer.

3.3 Order of articles without creation of an account on the Site

If the Customer does not request the backup of the data necessary to execute the order, they do not create an account on the Site. An invoice in electronic format will be sent via email on the day that the order ships.

3.4 refusal, suspension or cancellation of orders

LEMAIRE reserves the right to refuse or cancel any order whose number of items or the amount to be paid (for one or more orders cumulated) would not correspond to the usual average use of a household or any order that would imply that an economic activity is carried out by the Customer in connection with the items ordered or more generally, any abnormal order. Finally, LEMAIRE reserves the right to suspend or cancel any execution of an order and / or delivery, regardless of its nature and level of performance, in the event of non-payment or partial payment of any amount due by the Customer, in the event of a payment incident, or in case of fraud or attempted fraud relating to the use of the LEMAIRE site, including on the occasion of previous orders.

Appropriate efforts will be made to process and fulfil any order as quickly as possible. However, the order may be declined, upon notice to customer if: (a) the Product is unavailable (in which case, if the payment was processed, Global-e will refund to customer in accordance with this terms; (b) Global-e is unable to verify the payment information provided by the Customer, (c) the order from a customer with whom it is in dispute over a previous order, or (d) if LEMAIRE reasonably believes that the Customer has breached these Terms of Sale or has engaged in a fraudulent activity, or for any other legitimate reason.

Additionally your Order may also be declined if it is suspected to be placed with a malicious intent, fraudulently, or if it is an order which has not been placed by individuals. Neither LEMAIRE nor Global-e is required to provide a reason for declining to accept any order, though it may be provided. Moreover, an order may be cancelled (in full or in part) even after the Order Confirmation was dispatched, if LEMAIRE or Global-e acting on its behalf suspect there could be, or actually were such circumstances (on our part or that a third party) giving rise to a good faith, genuine or honest error, mistake or misunderstanding pursuant to which Global-e acting on behalf of LEMAIRE would neither have sent the Order Confirmation nor agreed to sell the Products. An example could be a specious low price for a product otherwise costing significantly more. In the event of such genuine error, customer shall receive a properly detailed notice of cancellation, following which customer’s order will be automatically cancelled, and customer will be refunded the amounts paid. 3.5 – Articles offered free of charge with an order

In the case of article(s) offered free of charge with an order, the specific conditions of these gifts are specified on a case-by-case basis on the website or by the salesperson in the store. In addition to these specific conditions, the following conditions are also applicable:
The article offered free of charge with an order, as identified in the specific conditions, may not be replaced by any other article, nor by money or credit,
The free article is delivered with the articles ordered online or delivered in store,
The free article is automatically added to the shopping cart on the Site and shipped to the same address as the order.
The offer is not cumulative with other offers, unless otherwise specified, and may be reserved at the discretion of th LEMAIRE solely to orders in store or solely to online orders or solely to orders placed with its retailers ;
The offer is only valid while stocks last.
If one or more articles purchased are returned and the resulting order amount lower than the minimum purchase amount provided for in the specific conditions to obtain the free article, the client will be required to return said article. These provisions apply in the same way in the event of withdrawal.
The conditions of return provided in Article 7 will be applied to the return of the free article.


Article 4: Price of articles

The prices of Products are stated in local currency where the order is placed and include any applicable sales tax, plus any international delivery costs or fees (“Delivery Costs”) and, if applicable and available for pre-payment, any import duties, tariffs or similar fees that may be imposed by the delivery destination (“Import Charges”). Without advanced notice an on a periodic basis, Delivery Costs and/or Import Charges may be covered, partially or fully. The Site will provide details about such offers before the order is completed and placed.

For certain delivery destinations and/or Products, the Customer may be offered the option to pre-pay applicable Import Charges, which will then be calculated and added or included in the final price when they place the order. In certain cases, the price of the Product may already be inclusive of Import Charges.

The customer may decide not to pre-pay the Import Charges at Checkout, or the option to pre-pay Import Charges may not be available for their delivery destination or the Product. In such cases (i.e. where pre-pay does not apply): (i) the Customer is advised that the amount of Import Charges displayed under the pre-pay option at checkout may not reflect the actual Import Charges to be paid as determined by the delivery destination's relevant authority, which may be more or less than this estimate: (ii) the Customer will be fully responsible for paying all applicable Import Charges directly to the relevant authority (and for reclaiming said charges in the event of a cancellation or a return of Products, to the extent permitted in these Terms) as determined by the authorities of the delivery destination, and neither Global-e nor LEMAIRE shall have any responsibility or liability in connection with the foregoing. Moreover, if the Customer fails to pay Import Charges without reasonable cause, causing the liability to fall on LEMAIRE, Global-e or the carrier, the liability amount of Import Charges may be deducted from any refund or other amounts customer may claim, to the extent permitted under applicable law.

Article 5: Terms of payment
The customer may pay with the payment methods specified at checkout. The availability of such payment methods is dependent on the Customer's geographical location. The customer agrees to pay in full the prices and in advance for any purchases they make either by credit or debit card concurrent with their online order or by other accepted payment methods.

The customer acknowledges and agrees that (i) they will be charged by Global-e or one of its third-party payment processors (“Payment Processor”), through the payment method selected for their order and such other amounts payable under these Terms that may be due in conjuction with the order; (ii) they will provide valid and current personal information (iii) LEMAIRE and Global-e on its behalf may use the tools, software or services of Payment Processors to process transactions on their behalf; and (iv) he/she may be charged with additional fees (such as a foreign transaction free or cross border fee) or charges imposed bytheir bank or credit/debit card issuer, and as these are not our charges or fees, LEMAIRE or Global-e have no control over such charges or fees nor do LEMAIRE or Global-e have any way to mitigate such charges or fees, as this is purely up to the relationship and commercial terms between the Customer and customer bank or credit/debit card issuer, and LEMAIRE or Global-e also have no way of knowing in advance whether customer will be charged such charges or fees, as each bank and credit/debit issuer has its own policy, and LEMAIRE and Global-e process only the amount set at checkout in the Customer local currency.

Depending on customer location, payment may be routed through a Global-e affiliate (i.e. Global-e Australia Pty Ltd or Global-e NL B.V.).

If the payment method selected by the Customer at checkout supports an authorization mechanism (e.g., most credit/debit cards), when the order is placed, only the applicable amount will be authorized. The customer will be charged only after the Product has been dispatched, unless the order is a “pre-order” or a similar type of order, in which case the charge could be made even before the Product has been dispatched, depending on the particulars of the pre-ordered Product. If the payment method that customer selected does not support an authorization mechanism, the charge will be made immediatetely upon order placement (or whithin the timeframe set by the specific payment method used, if applicable). The customer will be charged the full order amount even if the order is dispatched in parts. Where PayPal/PayPal Express is offered as a payment method, the full amount of the purchase may be debited immediately following order placement. Pre-payment shall not affect Customer's legal rights under these Terms (including, for example, any right of refund).

Payment invoice with Klarna: in certain jurisdictions only, the Customer may be offered the opportunity to purchase goods using the “Klarna” solution as a payment method. The terms and conditions which will apply to payment by invoice with Klarna can be found here, noting that German (not English) is the governing and binding language of said terms and conditions. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna at their sole discretion; and Global-e and LEMAIRE accept no liability in respect of use of Klarna as a payment method. Should the Customer choose to purchase the Product using payment by invoice with Klarna, they will share their personal data with Klarna end the terms of Klarna’s privacy policy shall apply to Klarna's use of their personal information.

Global-e on behalf of LEMAIRE will process customer’s payment for the Product. Global-e will take reasonable care to keep the details of customer’s order and payment secure. However (in the absence of material negligence). LEMAIRE and Global-e cannot be held liable for any losses the Customer may suffer if a third party procures unauthorized access to any data they provide when accessing or ordering from the Site.

Article 6 - Delivery and receipt

All information regarding delivery terms is available on the Cart Validation Page.

6.1 Delivery period
The delivery period is communicated to the Customer during order placement. The delivery of the ordered items will take place within the timeframe communicated by the company LEMAIRE, within a maximum period of 30 days from the date of the order (subject to full payment of the amount due).

The delivery period starts as of the receipt of the order confirmation by email. The delivery period takes into account the hour of the order and the working days of the destination country.
During the holidays season and the sales season, the delivery period may be extended due to the increase activity at LEMAIRE during these periods of the year. However, these delays may not exceed 30 days after the order placement.


6.2 Delivery address

The items ordered by the Customer in accordance with the GCTS are delivered to the address indicated by the Customer as the delivery address for the orde ("Delivery address") by Colissimo for standard deliveries in France, by Chronopost for express deliveries in France and by UPS for international deliveries.

If delivery proves impossible given the absence of the addressee at the place of delivery, a notice will be left at the delivery address indicated by the Customer and the carrier will make a new delivery attempt the next working day.

6.3 Damaged packages or articles and, missing articles

The customer, or the recipient of the order is asked to check the apparent condition of the package and items on delivery (including articles offered as a gift, if applicable).

Warning: In case of an irregularity relating to the package or the item(s) (including articles offered as a gift, if applicable) ordered, the Customer or their agent must imperatively follow the procedures described below. Failure to comply with the appropriate procedure precludes any recourse against the carrier or the company LEMAIRE.

The customer is asked to contact customer service within 7 days of receiving of the package by writing to customer service at the email address: customerservice@lemaire.fr, enclosing a picture of the item in question and following the return procedure described and detailed in Article 7 below.


Article 7 – Right of withdrawal

In application of Article L. 221-18 of the French Consumer Code, the Customer has a right of withdrawal, when placing a distance order by phone or on the Site. The Customer can thus exercise this right, without having to motivate it, within a period of 14 days from the receipt of the product by the Customer or his agent. If the return request is processed after this period, it might be rejected by Lemaire.
If the Customer has placed an order with multiple products, the withdrawal period does not begin until the Customer or the designated third party has received the last product.

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for orders relating to:

• the supply of goods made to the client's specifications or clearly personalized;
• the supply of goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection.

To notify the withdrawal decision, the Customer may use the withdrawal form at the bottom of the GTCS or any other unambiguous declaration. This request must be sent to customer service by email at the following email address: customerservice@lemaire.fr or at the postal address 11 place des Vosges 75004 Paris.

In the case where the Customer has received a free article with their order, they must returnsaid article with the order in event of withdrawal.
In order to ensure the return and refund are completed in a timely manner, the client or their agent shall imperatively follow the procedure described below. In case of non-compliance with this procedure, the return may be refused and the order sent back to the Customer.
Make a return request:
Lemaire has a 14-day return policy: any unwanted items must be shipped to us within 14 days of receipt by using the return label provided in the original shipment. We invite the Customer to carefully read our return procedure as failure to comply could result in their order being returned without a refund.

To make a return request, the Customer must locate the order they wish to return in their customer account and click on the “Return order” link, or directly visit the returns page and follow the instructions. Once the Customer has requested their return, they will receive an email confirming the approval of their return request.

Orders placed on our website https://us.lemaire.fr/ may be returned or exchanged within 14 days of receipt at our boutique on 1 Rue Elzevir – 75003 Paris or 11 place des Vosges – 75004 Paris, France upon presentation of their order confirmation.

Returning the item(s):
• Place the item(s) in the Lemaire box or envelope, then in the original shipping box, or any other solid carton box.
• Close the box and tape it securely.
Make sure that there not any other shipping or tracking labels on the shipping box.
• Use the return label provided in your initial parcel and place it on the outside of the box. Prepaid return label missing? Please contact our Customer Service.


Your country is outside of the EU :

• Insert the 3 copies of the return proforma invoice provided in your original package into a plastic sleeve and affix it to the outside of the parcel.
It is necessary to indicate on each invoice the returned quantity and the total price, cross out the items you are not returning and sign the documents.


Drop off your parcel / pick up :

• Your adress is outside of France : schedule the collection on UPS.com. Go to the section Shipping – Schedule a parcel collection.
You can choose a UPS store or UPS Access Point or plan the collection date and time.

• Your adress is in France : Drop your box in your mailbox, in a post office or in a La Poste partner point.

Refunds

The refund will be credited to the cardholder or to the Customer’s PayPal account.
The refund will be made within 14 days of receipt of the returned item. No refund will be made if the item is not returned in perfect condition.
No refund will be made if the client does not follow the return procedure. If shipping costs have been paid during shipment, they will be refunded. Important:
Items must be returned in perfect condition, exactly as they were sent, with the slip and seal still attached. All shoes must be tried on a padded surface until the customer decides to keep them. If an item received is determined to be faulty or was received damaged, you must contact us within 7 days of receipt with photographs and a detailed description of the damage.

The above policy also applies during sales.

Article 8 – Legal guarantees

The guarantee of conformity and the guarantee against hidden defects apply to all LEAMIRE articles. These are legal guarantees under French Law, which apply independently of any commercial guarantee possibly granted by the company LEMAIRE and subject to the exercise of the right of withdrawal as provided for in Article 7.

8.1. Guarantee of conformity

Article L217-4 of the French Consumer Code: "The seller shall deliver goods in conformity with the contract and is liable for any non-conformities existing at the time of delivery. The seller shall also be liable for any non-conformity caused by the packaging, assembly or installation instructions when such responsability is stated in the contract or when it has been carried out under their responsability"

Article L211-5 of the French Consumer Code: “To comply with the contract, the goods must:
(1) Be suitable for the customary use expected of similar goods and, where appropriate:
- correspond to the description given by the Seller and possess the qualities which the Seller has presented to the Customer in the form of a sample or model;
- If it presents the qualities that a buyer can legitimately expect for this type of product
(2) Or has the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the Customer, brought to the attention of the Seller and which the latter has accepted.”

Any action resulting from the lack of conformity must be brought within two years of delivery of the goods as provided for in Article L211-7 of the French Consumer Code.

The customer can choose between the repair or the replacement of the article, subject to the conditions of cost set forth in Article L. 217-9 of the French Consumer Code.

he article is not in stock, the Customer will receive a refund for the non-compliant article and may place a new order to purchase an article of equivalence price if they so wish.

8.2 Guanrantee against hidden defects

Article 1641 of the French Civil Code provides that: "The seller is bound by the guarantee against hidden defects in the thing sold which render it unsuitable for the use for which it is intended, or which diminish this useto the extent, that the buyer would not have acquired it, or would have paid a lower price, had they known them. "
Article 1648 of the French Civil Code stipulates that: "The action resulting from the hidden defects must be brought by the purchaser within two years from the discovery of the defect."

In compliance with the guanrantee against hidden defects and Article 1644 of the French Civil code, the company LEMAIRE, according to the choice of the Customer, undertakes, after evaluation of the hidden defect:
• Either to refund the full price of the returned item,
• Or to refund part of the price of the item if the Customer decides to keep the article.

8.3 Return of items
In the event of a hidden defect or non-compliant product, the Customer is invited to contact customer service at the following address customerservice@lemaire.fr and follow the same return procedure as described in Article 7 above.
Return in Case of Non-Compliance
If the withdrawal request cannot be accepted due to non-compliance with the general terms and conditions, our Customer Service will contact the Client directly to inform them. In such cases, the items in question will be returned to the Client, and the return shipping costs will be at their expense. Should the Client refuse to accept these items, Lemaire reserves the right to retain them, along with the amount corresponding to the purchase price and the initial delivery fees.

8.4 Exclusion of guarantees

Articles modified or repaired by the Customer are excluded from guarantees. In the same way the guarantee will not play for apparent defects in application of article 1642 of the French Civil
Code. Finally, the warranty will not support items damaged during shipment or due to misuse.


Article 9: Claims - information

For information, complaints or questions concerning the GTCS or the products themselves, the Customer must contact the Customer service of the company LEMAIRE by phone: +33 (0)1 84 25 36 14 (price of a local call), or by email at the address customerservice@lemaire.fr and provide their order number, if applicable.

Article 10: Personal data and cookie policy

LEMAIRE undertakes to protect and ensure the security and confidentiality of its customers' personal data in accordance with the GENERAL DATA PROTECTION REGULATION (GDPR), in particular by taking all necessary precautions to prevent this data from being distorted, damaged or disclosed to unauthorized third parties.

The customer is invited to acknowledge and download the privacy policy and the cookie on the Site.

Article 11 - Reservation of ownership

The LEMAIRE company retains full ownership of the items sold until full collection of the full price, in principal, costs, taxes included, and additional delivery and other costs incurred at the express customer’s demand.

Article 12: Intellectual property rights

The "LEMAIRE" mark, as well as all the figurative marks or not and more generally all the other brands, illustrations, images and logos appearing on the LEMAIRE articles, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of LEMAIRE.

Any total or partial reproduction, modification or use of these marks, illustrations, images, logotypes, or any combination or conjunction with any other mark, symbol, logotype and more generally any distinctive sign intended to form a composite logo, on any support that this or, without express and prior agreement of the company LEMAIRE, is strictly prohibited.

The same applies to all copyrights, drawings models, patents that are owned by the company LEMAIRE.

The use of all or part of the Site, particular by downloading, reproduction, transmission or representation for purposes other than personal and private use for a non-commercial purpose is strictly prohibited.

Any violation of these provisions exposes its author to the penalties provided for by the French Civil Code and the French Intellectual Property Code.

In addition, the creation of a hypertext link to the LEMAIRE website may only be done with the express prior agreement of LEMAIRE.

This agreement may be revoked at any time if the conditions of the authorization are no longer met.

The LEMAIRE company declines all responsibility for the conditions of use and the content, whatever it is, of third party sites from which hypertext links allow access to the LEMAIRE site.

Article 13 - Signature and proof

The company LEMAIRE works to protect the personal information of its customers by ensuring a high level of security.

The customer also has a role to play in the protection of his personal data. In particular, he must maintain the security of their online transactions by not communicating to anyone their username (e-mail address) and / or password and by changing this password regularly.

Therefore, the company LEMAIRE cannot be held for the disclosure of information about the Customer to any individual who has used his identifier (e-mail address of the Customer) and / or password.

The company LEMAIRE declines any responsibility in case of fraudulent use of this information.

The provision of the credit card number or the payment of the amount due and the final validation of the order will be the proof of the acceptance of said order.

The computerized registers kept in the computer systems of LEMAIRE and its partners will be considered as proof of communication, orders and payments between the Parties.

Article 14: Force majeure

Pursuant to Article 1218 of the French Civil Code, LEMAIRE will suspend any performance of its contractual obligations in the event of a case of force majeure.

LEMAIRE will inform Customer within seven (7) days of its occurrence. If this suspension continues beyond a period of fifteen (15) days, the Customer will then have the opportunity to cancel the order in progress, and it would then be refunded.

Article 15: Disputes - applicable law

If the Customer encounters a problem relating to a product, our site or any other service of the company LEMAIRE related to the Site or a product, the Customer is invited to contact customer service at the following address: customerservice@lemaire.fr

In the event that the problem is not solved, in accordance with the provisions of the French Consumer Code concerning "the process of mediation of consumer disputes", the Customer has the right to free use of a mediation service.

LEMAIRE is affiliated to the FEVAD mediation organisation: https://www.mediateurfevad.fr
Fevad - Center of mediation and amicable settlement of the judicial officers – 60 rue de la Boétie 75008 Paris- France.
The dispute can only be examined by the consumer ombudsman when:
• The customer justifies having tried, beforehand, to resolve his dispute directly with the seller by a written complaint.
• The client has submitted his request to the mediator within less than one year from his written complaint to the seller.
The request must not be clearly unfounded or abusive. Finally, if the dispute has already been examined or is under consideration by another mediator or by a court, or if it does not fall within its jurisdiction, the mediator will have to reject the client's request. In the event that his request is not admissible, the client is informed by the mediator of the rejection of his request for mediation, within a period of three weeks from the reception of his file.

For international disputes, the Customer is also informed that they can use the European Online Dispute Resolution Platforms (ODR) available at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm


Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract). - For the attention of customer service of LEMAIRE company at the following email address: customerservice@lemaire.fr / or 11 place des Vosges 75004 Paris France.

I / We [*] hereby notify you [*] of my [*] withdrawal of the contract for the sale of the item below: - Well [reference]
- Ordered on
- received on
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only in case of notification of this form on paper) - Date

[*] Delete what is not needed.